If you are looking for Fivecast product support, you have come to the right place.
If you require an Intel Hub password reset, please raise a Service Request, entering 'N/A' into the URL and Username fields.
PLEASE NOTE: if you require a Fivecast product password reset, contact your local administrator.
Got a suggestion, feedback or an idea for new feature? Drop it here.
Suggestions & Feedback
Please include as much detail of the desired suggestion, change or feature as possible, including any attachments or screenshots that may be beneficial in helping us review your request.
If you have multiple ideas to raise, please create a separate ticket for each idea. This will enable us to fully track each request and provide feedback as required.
Required fields are marked with an asterisk*
{"xsrfToken":"2b1aea11762eaf6f9ca19c26b9d05a41a608ae6a_lout","branding":{"id":"6","key":"sup","name":"Fivecast Product Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/3","theme":{"headerBGColor":"#fefefe","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Fivecast Support Portal","sharedPortalName":"Fivecast Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Fivecast Support Portal","sharedPortalName":"Fivecast Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#032b51","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7410414c-a53a-41d4-b274-e347dd2df8e9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTA0ODFlZC1mNDFkLTQxZDMtOWJiNy0wZDNmYmMwZTdiZjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0MTA0MTRjLWE1M2EtNDFkNC1iMjc0LWUzNDdkZDJkZjhlOSI6WyJyZWFkIl19LCJleHAiOjE3NTEwNjAxNDAsIm5iZiI6MTc1MTA1OTU0MH0.LgoqjzCB171mE2Pu-cdu8swv5n_TZWyloDgFnXvKPi0&client=190481ed-f41d-41d3-9bb7-0d3fbc0e7bf0&height=300&mode=fit","bannerMediaApiFileId":"7410414c-a53a-41d4-b274-e347dd2df8e9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"sup","projectId":12250,"serviceDeskId":6,"name":"Fivecast Product Support","description":"<p>If you are looking for Fivecast product support, you have come to the right place.</p>\n<p>If you require an Intel Hub password reset, please raise a Service Request, entering 'N/A' into the URL and Username fields.</p>\n<p>PLEASE NOTE: if you require a Fivecast product password reset, contact your local administrator.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"147","name":"Anonymous Incident / Defect","descriptionHtml":"","callToAction":"Anonymous Incident / Defect","introHtml":"<p>If you'd like to raise a request anonymously, enter \"support@fivecast.com\" in the Email confirmation field. Note we will not be able to provide a response.</p>","icon":14002,"iconUrl":"https://get.support.fivecast.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14002","groups":[20],"key":""},{"id":"53","name":"Incident / Defect","descriptionHtml":"","callToAction":"Incident / Defect","introHtml":"","icon":12232,"iconUrl":"https://get.support.fivecast.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[20],"key":""},{"id":"55","name":"Service / Tradecraft Request","descriptionHtml":"","callToAction":"Service / Tradecraft Request","introHtml":"","icon":12232,"iconUrl":"https://get.support.fivecast.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[21],"key":""},{"id":"110","name":"Suggestions & Feedback","descriptionHtml":"<p>Please include as much detail of the desired suggestion, change or feature as possible, including any attachments or screenshots that may be beneficial in helping us review your request.</p>\n<p>If you have multiple ideas to raise, please create a separate ticket for each idea. This will enable us to fully track each request and provide feedback as required.</p>","callToAction":"Suggestions & Feedback","introHtml":"","icon":14002,"iconUrl":"https://get.support.fivecast.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14002","groups":[22],"key":""},{"id":"54","name":"Change / Feature Request","descriptionHtml":"","callToAction":"Change / Feature Request","introHtml":"","icon":12232,"iconUrl":"https://get.support.fivecast.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"Is something not working as expected? Encountered an error? Report it."},{"id":21,"name":"Need product assistance from either our Technical Support or Tradecraft teams? Click here."},{"id":22,"name":"Got a suggestion, feedback or an idea for new feature? Drop it here."}],"orderMapping":{"20":[147,53],"21":[55],"22":[110]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"573dca45-44c2-39c2-b0e3-cb3c373996cb","appLinkName":"System Confluence","appLinkUrl":"https://fivecast.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://fivecast.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":6,"kbLinkDomainURLs":["https://fivecast.atlassian.net","https://get.support.fivecast.com"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTA0ODFlZC1mNDFkLTQxZDMtOWJiNy0wZDNmYmMwZTdiZjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjI1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTEwNjA3NDAsIm5iZiI6MTc1MTA1OTU0MH0.MjdQvYj7coVcVTdZUYz0RSYI-WHw6hQDfgHAyGP9Dvk","targetCollection":"upload-project-12250","endpointUrl":"https://api.media.atlassian.com","clientId":"190481ed-f41d-41d3-9bb7-0d3fbc0e7bf0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":110,"projectId":12250,"issueType":{"id":"10332","name":"Suggestions & Feedback"},"form":{"name":"Suggestions & Feedback","descriptionHtml":"<p>Please include as much detail of the desired suggestion, change or feature as possible, including any attachments or screenshots that may be beneficial in helping us review your request.</p>\n\n<p>If you have multiple ideas to raise, please create a separate ticket for each idea. This will enable us to fully track each request and provide feedback as required.</p>","callToAction":"Suggestions & Feedback","intro":"","instructions":"<p>Please include as much detail of the desired suggestion, change or feature as possible, including any attachments or screenshots that may be beneficial in helping us review your request.</p>\n\n<p>If you have multiple ideas to raise, please create a separate ticket for each idea. This will enable us to fully track each request and provide feedback as required.</p>","icon":14002,"iconUrl":"https://get.support.fivecast.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14002","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11044","fieldConfigId":"12908","label":"Support Priority","description":"<p>Support project priority field - drives standard Jira priority field because reasons.</p>","descriptionHtml":"<p><p>Support project priority field - drives standard Jira priority field because reasons.</p></p>","required":true,"displayed":false,"presetValues":["11255"],"values":[{"value":"11253","label":"P1","selected":false,"children":[]},{"value":"11254","label":"P2","selected":false,"children":[]},{"value":"11255","label":"P3","selected":false,"children":[]},{"value":"11256","label":"P4","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11048","fieldConfigId":"12915","label":"ONYX Username","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/110","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/110","calendarParams":{"firstDay":0,"date":"2025-06-28T06:55:41+0930","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"573dca45-44c2-39c2-b0e3-cb3c373996cb","appLinkName":"System Confluence","appLinkUrl":"https://fivecast.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://fivecast.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":6,"kbLinkDomainURLs":["https://fivecast.atlassian.net","https://get.support.fivecast.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTA0ODFlZC1mNDFkLTQxZDMtOWJiNy0wZDNmYmMwZTdiZjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjI1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTEwNjA3NDEsIm5iZiI6MTc1MTA1OTU0MX0.lSitPxv_FHgDfeW56DzNPvjF4c0RJ32eXj7wW7GI-dM","targetCollection":"upload-project-12250","endpointUrl":"https://api.media.atlassian.com","clientId":"190481ed-f41d-41d3-9bb7-0d3fbc0e7bf0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2025-06-11T23:49:08.293199586Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[110],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Suggestions & Feedback","submit":{"lock":false,"pdf":false},"templateFormUuid":"4ead91d1-8d0a-4f37-b1e1-6b24df59a581"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"7c57a8af-9230-43d3-a1fa-f2d43c968d7b"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"754aa71b-9eaf-45e1-a391-86e4db0eb552"},"content":[{"type":"text","text":"Please include as much detail of the desired suggestion, change or feature as possible, including any attachments or screenshots that may be beneficial in helping us review your request."}]},{"type":"paragraph","attrs":{"localId":"4041679b-f3a3-4741-ac81-6a6991cd7cee"},"content":[{"type":"text","text":"If you have multiple ideas to raise, please create a separate ticket for each idea. This will enable us to fully track each request and provide feedback as required."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"389fb6a4-c6f8-495b-93fe-5f0a870ab179"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"63009d8a-4367-4dc7-a497-77cb5d097f8a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"1669ce14-5cc2-49b2-8996-b6067e7ac507"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Summary","description":"","validation":{"rq":true,"mxw":20},"jiraField":"summary","questionKey":""},"2":{"type":"pg","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"3":{"type":"tl","label":"Server Website Address","description":"","validation":{"rq":true},"jiraField":"customfield_11047","questionKey":""},"4":{"type":"ts","label":"ONYX Username (if applicable)","description":"","validation":{"rq":false},"questionKey":""}}},"uuid":"4ead91d1-8d0a-4f37-b1e1-6b24df59a581"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2025-06-11T23:49:08.293199586Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[110],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Suggestions & Feedback","submit":{"lock":false,"pdf":false},"templateFormUuid":"4ead91d1-8d0a-4f37-b1e1-6b24df59a581"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"7c57a8af-9230-43d3-a1fa-f2d43c968d7b"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"754aa71b-9eaf-45e1-a391-86e4db0eb552"},"content":[{"type":"text","text":"Please include as much detail of the desired suggestion, change or feature as possible, including any attachments or screenshots that may be beneficial in helping us review your request."}]},{"type":"paragraph","attrs":{"localId":"4041679b-f3a3-4741-ac81-6a6991cd7cee"},"content":[{"type":"text","text":"If you have multiple ideas to raise, please create a separate ticket for each idea. This will enable us to fully track each request and provide feedback as required."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"389fb6a4-c6f8-495b-93fe-5f0a870ab179"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"63009d8a-4367-4dc7-a497-77cb5d097f8a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"1669ce14-5cc2-49b2-8996-b6067e7ac507"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Summary","description":"","validation":{"rq":true,"mxw":20},"jiraField":"summary","questionKey":""},"2":{"type":"pg","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"3":{"type":"tl","label":"Server Website Address","description":"","validation":{"rq":true},"jiraField":"customfield_11047","questionKey":""},"4":{"type":"ts","label":"ONYX Username (if applicable)","description":"","validation":{"rq":false},"questionKey":""}}},"uuid":"4ead91d1-8d0a-4f37-b1e1-6b24df59a581"},"linkedJiraFields":["summary","description","customfield_11047"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/6?xdm_e=https%3A%2F%2Fget.support.fivecast.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1OWQ3YTZhM2UxY2M3N2ViMDFkYWViMDQ0MWNhZTU0YjEzYmE0NTQ5MjA0OGVjNjI2MzRhYmI0YTg4ZmYwMGEzIiwiaXNzIjoiN2Y4Y2IzZDYtMWI0Zi0zOGIwLWI4MDYtNjM5YTZkNmMzMWVmIiwiY29udGV4dCI6e30sImV4cCI6MTc1MTA2MDQ0MCwiaWF0IjoxNzUxMDU5NTQwfQ.KFrHTQBSYa1M4Helz3J-wxi1gVd42uicymBzEhG6dC0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjdmOGNiM2Q2LTFiNGYtMzhiMC1iODA2LTYzOWE2ZDZjMzFlZiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9maXZlY2FzdC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9nZXQuc3VwcG9ydC5maXZlY2FzdC5jb20ifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUCIsImlkIjoiMTIyNTAifX19LCJleHAiOjE3NTEwNjA0NDAsImlhdCI6MTc1MTA1OTU0MH0.UbFPKq6xSR9k5o83MuocU31l8yiXgRbRd7r27JuXcz0\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://fivecast.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.support.fivecast.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"12250\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"12250\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\",\\\"servicedesk.requestTypeId\\\":\\\"110\\\"}\",\n \"timeZone\":\"Australia/Adelaide\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://get.support.fivecast.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}